Shipping policy
Orders are usually shipped same day if ordered by 2:00 pm CT. We understand that most orders are time sensitive and try to ship them as soon as possible. If you need to make a change to your order please contact us as soon as possilbe. Some orders even ship within minutes.
Orders are shipped Monday through Friday.
Example: If you order on a Monday by 2:00 p.m. CT your order will ship the same day. If you order at 5:00 pm CT on Monday your order will ship Tuesday morning.
- Orders are not shipped on Saturdays, Sundays or Federal holidays.
- Standard Ground UPS (Average 4 to 5 business days)
- Priority Mail USPS (Average 2 to 3 business days). This is probably the best value in shipping. USPS advertises 2 day shipping but sometimes there shipping time can vary due to location or unforseen circumstances. We do monitor shipping times of these packages and most do make it in the 2 day shipping range. Our zip code is 76401 if you would like to contact your local post office for up to date shipping estimates. (Shipments to Hawaii, Alaska, Guam and Puerto Rico will include a $5 surcharge.
- Express (1 to 2 business days Guranteed) Most expensive rate, but guranteed. We will use UPS or USPS depending on location and size of package. Sometimes we prefer one carrier over for certain locations or time of the year. For example sometimes UPS can deliver faster to rural routes better than USPS during the holiday season. Please make sure you provide the correct address. Express shipping is expensive and cannot be refunded unless a mistake is made by the carrier.
- Canada Priority Mail ( 6 to 10 days avergae) USPS is used for this service and usually takes around 10 days due to customs. Depending on your local post office they may charge you 5.00 for a collection fee. They will also collect duties and taxes. Please contact your local post office if you have any questions over duties or taxes in your area.
- Bulk Purchase Orders: This service usually for schools and large companies has a 2 week delivery time on average.
- Ordering on Friday: If an order is placed Friday afternoon after at 2:00 pm ct, it may not be shipped until Monday morning. Please take note of this in case there is a time concern.
HOLIDAYS
We observe the following holidays and orders will not be shipped out on these days:
| New Year's Day | New Year's Eve | Independence Day |
| Memorial Day | Labor Day | Thanksgiving Day |
| Christmas Eve |
Christmas Day |
Potential Shipping Problems and Errors:
Shipments are not in transist on the weekends for UPS shipments. Depending on your local post office priority mail and express mail can sometimes be delivered on Saturdays and Sundays. Please contact your local post office if you are needing specific information.
Priority mail and express mail shipments: Please note that U.S.P.S. (your local post office) may leave notices for you to come pick up your shipment. This happens if you are not home and they do not feel confortable leaving the package. If that is the case, you are responsible for contacting your local post office to receive your shipment. Once you order you should expect your package in three days. If its been a week and you havent received your order call your local post office with your tracking number. If they do not have any information please call us and let us see what we can do as the shipper.
Express mail: If you do not claim your express package within a few days it will be shipped back to us. A refund will not be given for any shipping charges. Alot of times we provide discounted rates so you may be respnosible for more than what you orginally paid. We will refund your order for the products delivered back to us minus the exact shipping fees charged by the carrier. ex. If you placed a express order and you were charged a fee of $35.00 by us but the actual shipping charges to us by the carrier (UPS, FedEx, USPS) was $50.00 you will be refunded for the products minus 50.00.
Unclaimed or bad address: You are responsible for double checking your order before submitting it. If a problem does occur, you will be responsible for shipping charges even if the package is not delivered. If a mistake is made by the carrier (UPs, USPS, FedEx) we will help you in any way possible to recover your shipping charges. We promise to get your order out ASAP and once it is in the carriers hands we have no control over the package. We wish we could hand deliver every package but its just not possible.
If you accidentally give us the wrong shipping address when checking out please notify us ASAP. Sometimes we can catch it before it leaves the warehouse and make the change. During peak seasons (Nov, Dec) this may be difficult to do.
The following web addresses may be helpful concerning shipping:
If you are shipping to someone else at a different address it is important that you contact them and let them know that a package is coming so that the package is not refused or goes unclaimed. You will not receive shipping charges back if a package goes unclaimed or if you provide an invalid shipping address.
Track order: To find out the status of your order please login to your account by visiting the following link: login.aspx?LoginRedir=1&ReturnURL=%2forders.aspx