Refund policy
We have written our return policy to protect our customers and us as well. We have a damaged rate of less than .05% but we understand all types of situations could arise due to shipping and the variety of products we offer. Please contact us with any problems you encounter. We are a family owned and operated business and will be more than happy to help you. You must contact us for a return authorization number before shipping any merchandise back to us.
Please contact us at help@storeforknowledge.com or 800-392-8739 before sending any items back to us. Sometimes we can avoid extra shipping cost or replacement time.
- Returned merchandise can be credited toward future purchases or a cash/credit refunds as long as the products are in their original condition.
- Returned merchandise must be returned in original condition within 30 days of receipt to receive a refund or store credit. Original packaging must be included as well. For example, if the item was shrinked wrapped it must be shrinked wrapped when returned. A restocking fee of 15% may be applied to all returns in good condition. If a refund is given for an opened product, which is not guaranteed, a 50% restocking fee will be applied. We do not sell used merchandise so the item is of no use to us after you have opened it.
- If we receive merchandise that is not in its original condition, you will not receive a refund and must pay for shipping if you would like the item back. If we are able to process a refund without the original packaging, a restocking fee of 25% to 50% will be applied.
- A refund on shipping is granted if you receive an item that we are not able to repair or replace within a reasonable amount of time. Please call or email us if you have any problems so that we can correct the problem. If there was an error on our part, or the shipping carrier (UPS, USPS, Fedex. For example if UPS chunks your package at your door and runs off and you find something in your order damaged we will make a claim and get your shipping charges and cost of the damaged product back for you.
- If a product is returned when we offer free shipping and brings your subtotal under the required minimum purchase you will be charged for the original shipping fee. If you return the entire order of products and you received free shipping or another discounted rate you will be charged the actually shipping charge that was charged by UPS or USPS. So you may want to check with us on the actually shipping charge before your return. Shipping is expensive these days. For example sometimes we run a special $5.95 flat rate priority mail shipping rate, but we may actually be charged $10 to $15 to ship your order. Sometimes oversize fees are also added for big items by carriers which we pay in advanced for you.
- Bulk Orders: This is referring to items that are special ordered in large quantities. This usually involves schools or large companies. There will be a restocking fee of 25% of the total charged for any cancelation or bulk order return. You will also be charged for shipping as well as any credit card service fees for the transaction.
- Unclaimed Packages: We do not refund shipping charges for unclaimed packages. A processing fee of 10% will be applied to the order if returned to us.
If there was an error in your order that is our fault, we will gladly refund all shipping charges. Again, please contact us if you have any problems we want you to have the best experience possible shopping with us.
Please send returns to:
Store for knowledge
P.O. Box 501
Stephenville TX 76401
or
Store for knowledge
1106 College Farm Road
Stephenville TX 76401
Repack merchandise with all of its original packaging, and arrange to have it shipped back to Store for Knowledge (Note: Store for knowledge recommends that you insure your shipment). We will refund the money for the merchandise returned minus shipping cost (shipping cost is refunded if the item(s) arrived damaged or defective).