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 POLICIES 

 

  

Payments Accepted

 

The polices below were developed to protect our customers and us. 

 

Please note that placing an order with Store for Knowledge indicates purchasers acknowledgment and acceptance of the following terms and conditions:

  

  • All Prices are in U.S. Dollars.
  • All orders will be PREPAID unless credit is established, then terms are Net 30 days.
  • For payment, we accept VISA/MasterCard/Discover/American Express, AMEX personal checks, company checks, and money orders.
  • Returned Check Fee is $25.00.
  • To pay by check or money order, send us the payment along with the receipt given at the time of check out to the address given below.
  • **We will not ship the order until we receive payment.**
  • Our online order form is secure for credit card transactions. If your browser is not capable of secure transactions, then please call us to make your credit card transaction. Do not send your credit card number via email.
  • Texas residents, please allow for a 8.25% tax rate on your order.
  • Make payments to the following address:

 

                  Store for Knowledge

                  P.O Box 501

                  Stephenville, TX 76401

 

Net 30 terms: (School Purchase Orders)

  • Past due accounts are subject to a late payment charge of 1.5% per month. Any payment that goes 60 days past due will receive a demand letter and court date.
  • Please note orders given net 30 terms will not receive online discounts such as free shipping and 10% off.

 

 

Credit Card Payments:

We accept all major credit cards.  If we are giving a declined credit card we will attempt to contact you via email and one phone call.  If we do not hear from you within 24 hours your order will be canceled. 

 

 

Paypal Payments:

 

When checking out and choosing paypal as your method of payment, you must complete the paypal process by logging into your paypal account after completing your order with us. If you do not complete the paypal payment process your order will be put on hold for 24 hours. If we do not hear from you your order will be cancelled.

 

Printable Order Form - webpage.aspx?SID=1&Webpage_ID=2&Category_ID=0

 

 

HOLIDAYS


We observe the following holidays, on which orders will not be shipped:

New Year's DayNew Year's EveIndependence Day
Memorial DayLabor DayThanksgiving Day
Christmas EveChristmas Day

 

PRIVACY POLICY

 

Store for knowledge (s4K Inc) does not sell, trade, or rent your personal information. Any information you give us is held with the utmost care and security.  Mailouts are sent once a month whith a unsuscribe link for you to easily unsubscribe.

 

SHIPPING

 

Orders are usually shipped same day if ordered by 2:00 pm CT. We understand that most orders are time sensitive and try to ship them as soon as possible. If you need to make a change to your order please contact us as soon as possible. Some orders even ship within minutes.

 

Orders are shipped Monday through Friday.

Example: If you order on a Monday by 2:00 p.m. CT your order will ship the same day. If you order at 5:00 pm CT on Monday your order will ship Tuesday morning.

  • Orders are not shipped on Saturdays, Sundays or Federal holidays.
  • Standard Ground UPS (Average 4 to 5 business days)
  • Priority Mail USPS (Average 2 to 3 business days).  This is probably the best value in shipping.  USPS advertises 2 day shipping but sometimes there shipping time can vary due to location or unforeseen circumstances.  We do monitor shipping times of these packages and most do make it in the 2 day shipping range.  Our zip code is 76401 if you would like to contact your local post office for up to date shipping estimates. (Shipments to Hawaii, Alaska, Guam and Puerto Rico will include a $5 surcharge. 
  • Express (1 to 2 business days Guaranteed) Most expensive rate, but guaranteed. We will use UPS or USPS depending on location and size of package.  Sometimes we prefer one carrier over for certain locations or time of the year.  For example sometimes UPS can deliver faster to rural routes better than USPS during the holiday season.  Please make sure you provide the correct address.   Express shipping is expensive and cannot be refunded unless a mistake is made by the carrier.
  • Canada Priority Mail ( 6 to 10 days average) USPS is used for this service and usually takes around 10 days due to customs.  Depending on your local post office they may charge you 5.00 for a collection fee.  They will also collect duties and taxes.  Please contact your local post office if you have any questions over duties or taxes in your area.
  • Bulk Purchase Orders: This service usually for schools and large companies has a 2 week delivery time on average. 
  • Ordering on Friday: If an order is placed Friday afternoon after at 2:00 pm CT, it may not be shipped until Monday morning. Please take note of this in case there is a time concern.

 

Potential Shipping Problems and Errors:

 

Shipments are not in transit on the weekends for UPS shipments. Depending on your local post office, priority mail and express mail can sometimes be delivered on Saturdays and Sundays. Please contact your local post office if you are needing specific information.

Priority mail and express mail shipments: Please note that U.S.P.S. (your local post office) may leave notices for you to come pick up your shipment. This happens if you are not home and they do not feel comfortable leaving the package. If that is the case, you are responsible for contacting your local post office to receive your shipment.  Once you order you should expect your package in three days.  If its been a week and you haven't received your order call your local post office with your tracking number. If they do not have any information please call us and let us see what we can do as the shipper.

Express mail: If you do not claim your express package within a few days it will be shipped back to us. A refund will not be given for any shipping charges. Alot of times we provide discounted rates so you may be responsible for more than what you originally paid.  We will refund your order for the products delivered back to us minus the exact shipping fees charged by the carrier.  ex. If you placed a express order and you were charged a fee of $35.00 by us but the actual shipping charges to us by the carrier (UPS, FedEx, USPS) was $50.00 you will be refunded for the products minus 50.00. 

Unclaimed or bad address: You are responsible for double checking your order before submitting it. If a problem does occur, you will be responsible for shipping charges even if the package is not delivered.  If a mistake is made by the carrier (Ups, USPS, FedEx) we will help you in any way possible to recover your shipping charges.  We promise to get your order out ASAP and once it is in the carriers hands we have no control over the package.  We wish we could hand deliver every package but its just not possible.

If you accidentally give us the wrong shipping address when checking out please notify us ASAP.  Sometimes we can catch it before it leaves the warehouse and make the change.  During peak seasons (Nov, Dec) this may be difficult to do.

The following web addresses may be helpful concerning shipping:

www.usps.com

www.ups.com

 

If you are shipping to someone else at a different address it is important that you contact them and let them know that a package is coming so that the package is not refused or goes unclaimed. You will not receive shipping charges back if a package goes unclaimed or if you provide an invalid shipping address.

Track order: to find out the status of your order please login to your account by visiting the following link: login.aspx?LoginRedir=1&ReturnURL=%2forders.aspx

 

OUT OF STOCK ITEMS

 

While we try to keep our inventory up to date, items will become out of stock. In the event that some of your items are out of stock we will contact you via e-mail and phone, if provided. If we do not hear from you within 48 hours your order will be shipped out as is and the out of stock items will be refunded. If your order contains only one item, is out of stock, and we have not heard from you within the 48 hours your order will be cancelled and refunded.

 

DISCOUNTS AND FREE STUFF

 

We offer discounts to repeat customers. You will receive a discount code with your order. Join us on Facebook for updates, giveaways and more @ facebook.com/storeforknowledge

 

RETURN POLICY

 

We have written our return policy to protect our customers and us as well.  We have a damaged rate of less than .05% but we understand all types of situations could arise due to shipping and the variety of products we offer.  Please contact us with any problems you encounter.  We are a family owned and operated business and will be more than happy to help you.  You must contact us for a return authorization number before shipping any merchandise back to us. 

Please contact us at help@storeforknowledge.com or 800-392-8739 before sending any items back to us.  Sometimes we can avoid extra shipping cost or replacement time. 

  • Returned merchandise can be credited toward future purchases or a cash/credit refunds as long as the products are in their original condition.
  • Returned merchandise must be returned in original condition within 30 days of receipt to receive a refund or store credit. Original packaging must be included as well. For example, if the item was shrinked wrapped it must be shrinked wrapped when returned. A restocking fee of 15% may be applied to all returns in good condition. If a refund is given for an opened product, which is not guaranteed, a 50% restocking fee will be applied.  We do not sell used merchandise so the item is of no use to us after you have opened it.
  • If we receive merchandise that is not in its original condition, you will not receive a refund and must pay for shipping if you would like the item back. If we are able to process a refund without the original packaging, a restocking fee of 25% to 50% will be applied.
  • A refund on shipping is granted if you receive an item that we are not able to repair or replace within a reasonable amount of time. Please call or email us if you have any problems so that we can correct the problem.  If there was an error on our part, or the shipping carrier (UPS, USPS, Fedex.  For example if UPS chunks your package at your door and runs off and you find something in your order damaged we will make a claim and get your shipping charges and cost of the damaged product back for you. 
  • If a product is returned when we offer free shipping and brings your subtotal under the required minimum purchase you will be charged for the original shipping fee.  If you return the entire order of products and you received free shipping or another discounted rate you will be charged the actually shipping charge that was charged by UPS or USPS.  So you may want to check with us on the actually shipping charge before your return.  Shipping is expensive these days.  For example sometimes we run a special $5.95 flat rate priority mail shipping rate, but we may actually be charged $10 to $15 to ship your order.  Sometimes oversize fees are also added for big items by carriers which we pay in advanced for you.
  • Bulk Orders: This is referring to items that are special ordered in large quantities.  This usually involves schools or large companies.  There will be a restocking fee of 25% of the total charged for any cancelation or bulk order return. You will also be charged for shipping as well as any credit card service fees for the transaction.
  • Unclaimed Packages: We do not refund shipping charges for unclaimed packages. A processing fee of 10% will be applied to the order if returned to us.

 

If there was an error in your order that is our fault, we will gladly refund all shipping charges. Again, please contact us if you have any problems we want you to have the best experience possible shopping with us.

Please send returns to:

 

Store for knowledge

P.O. Box 501
Stephenville TX 76401

 

or

 

Store for knowledge

1106 College Farm Road
Stephenville TX 76401

 

Repack merchandise with all of its original packaging, and arrange to have it shipped back to Store for Knowledge (Note: Store for knowledge recommends that you insure your shipment). We will refund the money for the merchandise returned minus shipping cost (shipping cost is refunded if the item(s) arrived damaged or defective).

 

Canceling Order:


If you place your order and decide to cancel please contact us ASAP.  We really do ship same day.  Sometimes that means 30 minutes after you order.  If we pack and ship your order before you contact us we will not be able to refund your shipping charges.  You can refuse the package when it arrives at your location which will save you the shipping charges to send the order back to us.

 

CONTACT US

 

Company Address:

 

Store for Knowledge

P.O Box 501
Stephenville TX 76401

 

Phone: (254) 968-0000

 

Toll Free: 1-800-392-8739

 

Use the above address for payment.

Fax: 254-968-2457

E-Mail: Help@StoreforKnowledge.com

Follow us on Facebook: http://www.facebook.com/StoreforKnowledge

Follow us on Twitter:  http://twitter.com/store4knowledge

 

 

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